330-858-1718
Patrick Weimer
About Patrick
With over 30 years of experience in sales and account management, Pat has built a distinguished career in leadership, specializing in client retention and long-term business success.
He holds a bachelor’s degree in Business Administration from Duquesne University and a master’s in Health Services Administration from Gannon University. In addition to his leadership role, Patrick is a sought-after speaker at company events and industry conferences, where he shares insights on customer retention, operational excellence, and revenue protection. Patrick currently serves as a board advisor and certified Executive Education Instructor at Ashland University.
Since joining Tenacity® Inc. in 2017, Pat has played a pivotal role in helping clients achieve 100% success in improving retention rates and profitability. His strategic expertise and hands-on approach have made him an invaluable asset to the firm. Today, as Principal Officer, he leads Tenacity with a vision for sustainable growth while strengthening the company’s 38-year legacy of client-focused excellence.
Under Pat’s leadership, Tenacity continues to set the standard for client retention in the service industry. At a time when customer loyalty is more unpredictable than ever, he has positioned Tenacity as the premier authority in revenue protection and long-term client engagement. Through innovation, strategic foresight, and a commitment to delivering measurable impact, Pat ensures that Tenacity’s clients not only retain their customers but also maximize their financial success.
Patrick's Talks
Retention Is the New Revenue: How to Stop Losing Clients and Start Growing
In today’s hyper-competitive, service-centric marketplace, client retention has evolved from a support function to a strategic differentiator. While many organizations continue to devote significant resources to client acquisition, the real opportunity lies in nurturing and expanding the relationships they’ve already earned.
This workshop challenges conventional thinking by positioning client retention not just as a safeguard for revenue, but as a high-impact growth driver—one that distinguishes successful, future-ready leaders.
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Executives often acknowledge the value of retention—but few organizations treat it as the discipline it deserves. The reality is that a handful of key clients typically drive the lion’s share of profitability and losing just one can disrupt forecasts and derail growth.
In this course, you’ll gain the tools and insights needed to proactively manage, protect, and grow those essential relationships.
Expanding the Web: How to Build Unshakable Client Relationships at Every Level
In a world where client loyalty is fragile and turnover is constant, your relationships can’t live and die with a single contact. This talk is a wake-up call—and a blueprint—for teams that want to build resilient, multi-threaded client partnerships that endure change, disruption, and growth.
In Expanding the Web, I share the strategies leading organizations use to create durable, cross-functional connections with their clients—from the C-suite to the front lines. We’ll explore why single-threaded relationships are high-risk, how to map influence across organizations, and what it takes to operationalize trust-building at scale.
This session blends sharp insight with practical frameworks, real-world examples, and stories from the field. Attendees will walk away with a fresh lens on account health, a toolkit for expanding client engagement, and a renewed sense of what partnership really means in today’s landscape.
Whether you’re in sales, service, strategy, or leadership, this talk will challenge how you think about client retention—and equip you to build relationships that don’t just survive, but thrive.
The Expectation Gap: Why Clients Leave—and How to Close It
Clients don’t usually walk away because of a single failure. They leave because of a slow, quiet drift—unmet expectations, unspoken assumptions, and misaligned definitions of value. That drift is the expectation gap. And it’s costing companies far more than they realize.
In this eye-opening session, I break down how to align around the expectations that matter most—the ones that will determine whether you’re fired or whether you deepen the relationship and unlock long-term growth.
You’ll get a practical, high-impact framework for spotting early warning signs, resetting expectations before it’s too late, and closing the gap between what clients think they’re getting and what you’re actually delivering. Through real-world examples, honest insights, and actionable tools, you’ll learn how to turn vague feedback into clear direction, eliminate blind spots, and protect your most valuable relationships.
If you’ve ever been blindsided by a client’s exit—or want to make sure you never are—this talk will change how you approach client alignment, communication, and trust-building for good.
Patrick's Testimonials
I’m serious when I say you changed the Strategic direction of our team, and helped us with the real value of account management.
Rasaun Robinson
VP of Sales
CNECT (con·nect)
Being committed to the “Clients for Life” processes helps us better understand our client’s needs and better prepares our organization for the next “game changer” for our clients. Anyone organization not having some type of plan for acquiring and maintaining new business is already behind others using “Clients for Life”.
Ralf J. Salke, RN, BSN, CCHP-A
Vice President of Operations
Thanks so much for your presentation. I wanted to share that you were actually our highest rated speaker of the event and we'd be happy to recommend the session if we see other opportunities for it.
Manpreet Kaur Sandhu
HIDA | Health Industry Distributors Association
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Pat Weimer’s delivery of Tenacity’s “Clients for Life” workshop at HMMC was outstanding. His expertise and engaging style brought the program’s practical strategies to life, making the content both accessible and immediately useful. I highly recommend this workshop to any sales professional or organization focused on client retention and long-term growth.
Katie Educate Corporate Account Director, GOJO
Patrick's workshop was spot on! Normally sales teams/companies focus on finding the next account but who is recognizing the risk of losing your current customers? Respect the hard work that went in to establish the relationship by developing a plan to keep them. Need assistance... Tenacity can help!
Ellen Mary Martin
Vice President Of Business Development at Dukal Corporation
Contact Patrick
Contact Patrick
I Prevent Breakups...between companies and their key clients so they can increase their retention rates
330-858-1718